We've seen it happen time and time again - contractors promise a client the world, all under budget and on time, in order to get that contract signed. Yet later on, the client's finish choices drive the budget way over the plan, when the contractor's quote was keeping solely builder grade choices in mind.
It has never made sense to me how a contractor can compile a quote without knowing the exact material choices for a home, as we know that for example that choosing a marble vs. a quartz countertop will drastically change the cost. And that's one material choice - can you imagine if you magnify that for a 4,000 sq. ft. home?!
Today we're revisiting the challenges that come with finding/hiring the right contractor, and how to plan way in advance so you don't find yourself in a bad predicament!
UTILIZE YOUR NETWORK FOR RECOMMENDATIONS
Word of mouth is my most reliable source of information to this day. Reach out to your trusted friends and neighbors to get recommendations of companies they've used and enjoyed working with. If close friends have done renovation work recently, what better way to see a contractor's work than at your monthly dinner date or be bold and ask to see the end result. People are honest with the work after the fact, so approaching someone after a few months of living with the renovation work is also a good idea.
In my neighborhood there is a very active online group that started for just this type of thing. You too could post an inquiry online in a neighborhood Facebook group or sites like Next Door that are locally based. Take note of names that are repeatedly suggested. Pay attention as you drive around your neighborhood or close by areas, and note the names on yard signs of contractors and of trucks around job sites you admite to research later.
INTERVIEW AT LEAST 3 DIFFERENT CONTRACTORS
Once you have your top recommendations, make appointments with at least three contractors. How quickly that appointment can be made, whether they show up on time, the way the contractor communicates during that interview, and the subsequent bid that they send over will tell you a lot about they way they work, what they find important, and how they would be to work with. Obviously the final product's quality is important, but don't discount how your personalities mesh and what you value being similar to each other.
For example, I have a contractor I've worked with personally, and he hand wrote his estimate and texted it to me. When he collected money every week, he would text a receipt that said, 'You gave me $4,000 on XX date.' I am careful to tell clients this is how he rolls, but that he'll be there on site every day, checking out the worksite for you, keeping you informed and on top of the project - he's just not great with paperwork.
Contrast that with another contractor I've worked with, who gives the most detailed bids I've seen in 30 years and really spells out everything for you. Someone who appreciates that much detail would be a great fit if paperwork makes you anxious. If you don't care to know every little detail, the first contractor might be a better fit if you've checked their references and seen examples of their work which leads me to my next tip.
ASK FOR A LIST OF REFERENCES + WORK EXAMPLES
During the interview ask to see pictures of their work. This isn't a time to be shy - definitely ask for all the references they're willing to share and call every single last one of them. If you get a good sense of the contractor's personality, I would ask if they would be open to letting you see current job site work in person. The worst they can say is no, but it's worth it if you're about to undergo a multi-month or year project with this contractor.
GO WITH YOUR GUT
Your intuition knows a lot more than we all give it credit for. If you have a great conversation, you like their work, and you get a good feeling from every reference, and you like how he or she communicates, go with your gut and make the jump.
I'm here to tell you there WILL come a time in the project timeline where you'll ask yourself, "Why did I start this project?" The project will be half finished, you'll be weeks or months into not being able to make any food in your kitchen or shower and use your toilet in your bathroom, or sleep in your normal bedroom, and it will get to you. You might start regretting you even began the undertaking of your home reno project. This is completely normal in my experience, and all I can say is that around this time, you're usually so close to the finish line - just hang on! This is the last mile of the marathon time, just lean in - you can make it, you're so close. It will be worth it in the end.
HIRE YOUR DESIGNER FROM THE BEGINNING
Just as you're doing all that work to find the contractor, having your designer found and hired before if not when the contractor is set means that everyone is on the same page from the beginning, and specific details that one or the other specialize in will be brought up and dealt with accordingly.
Contractors typically focus on labor, time, and execution costs, while designers bring not only their design expertise and asthetic plus knowledge in material costs in lighting, plumbing fixtures, flooring, backsplashes, and countertops. You can see how having both sides of that equation dialed in early can save you a lot of headaches and repeated work later in the process!
If you have any questions, feel free to reach out - I'd love to hear what is important for you in a contractor, a designer, and the design process.
Ready to start your own home renovation project and need design help? Now’s the time to start making plans. Reach out today to get on our schedule.
